Shipping schedule
We ship peony roots from 1 October to 1 June. In season, delivery takes 2–5 working days to most of Western Europe and 3–6 working days to other EU countries and Switzerland.
When do you ship?
We ship peony roots from 1 October to 1 June, the period when roots are dormant and can be planted. Orders placed between 1 June and 30 September are reserved for you and ship from 1 October, at the start of the new planting season.
How we prepare your order
As soon as your order is confirmed, our team picks your roots from our climate-controlled storage in Voorhout, the Netherlands. Each root is checked by hand for firmness, health and its number of eyes (growth buds). Roots are packed in breathable packaging designed for live plants, which prevents moisture build-up and protects them against knocks and temperature swings.
How long does delivery take?
In season, we dispatch your order as quickly as possible. After dispatch, delivery takes 2–5 working days to Germany, Austria, France, Belgium, the Netherlands and Luxembourg, and 3–6 working days to other EU countries and Switzerland. Remote areas can take a little longer. You receive a tracking number by email as soon as your parcel leaves us.
Where do you deliver?
To all EU countries and Switzerland, with DPD, UPS or PostNL depending on your country. We do not deliver to the UK, Norway or Ukraine. Shipping costs per country are on our shipping costs page and are added automatically at checkout. Free shipping from €75 to most EU countries.
What if I can’t plant straight away?
Open the box on arrival to let air in, then store the roots in a cool (2–10 °C), dark and well-ventilated place, such as a cellar or unheated garage, and plant them as soon as the soil allows. See our planting and care guide.
What if my roots arrive damaged?
Take a clear photo of the roots and the packaging and email support@peonita.com within 48 hours of delivery. We arrange a replacement or refund straight away.
Can I change my address after ordering?
Yes, as long as your order has not been dispatched. Email us with your order number and the correct address; once the parcel is with the carrier, we can no longer change it.