General terms & conditions

These general terms and conditions apply to every order placed at www.peonita.com. Last updated: October 2026.

1. Who we are

Peonita is a brand of Dutch-Bulbs B.V., Carolus Clusiuslaan 3D, 2215 RV Voorhout, the Netherlands. KvK 93915667, VAT NL866572065B01. Email support@peonita.com, phone +31 6 14358082. “We” means Dutch-Bulbs B.V., “you” means the customer.

2. Offers and prices

  • All prices are in euros and include VAT. Shipping costs are shown at checkout and on our shipping costs page.
  • Our offers are valid while stocks last. Obvious errors in prices or product information do not bind us.
  • Product photos are as accurate as possible, but natural products may vary in colour and shape.

3. Your order

The contract is formed when we confirm your order by email. If a product turns out to be unavailable, we tell you as soon as possible and refund what you paid for it.

4. Payment

You pay with the methods shown at checkout; see our payment options. Payment is charged when you place your order. We process orders after receiving payment.

5. Delivery

  • We ship peony roots from 1 October to 1 June. Orders placed between 1 June and 30 September ship from 1 October.
  • After dispatch, delivery usually takes 2–5 working days to Germany, Austria, France, Belgium, the Netherlands and Luxembourg, and 3–6 working days to other EU countries and Switzerland. Delivery times are indicative; if your order has not been delivered within 30 days of the agreed shipping date, you may cancel it and receive a full refund.
  • We deliver to EU countries and Switzerland only. For Switzerland, customs or import charges may apply.
  • The risk of loss or damage passes to you when the order is delivered to you or to an address you provided.

See our shipping schedule for more details.

6. Right of withdrawal

As a consumer, you may cancel your purchase within 14 days of receiving it, without giving a reason. Please inform us before returning products. Return costs are paid by you, unless the product was damaged or incorrect. We refund within 10 working days of receiving the return. Details are on our returns & refunds page.

7. Flowering guarantee and complaints

  • We give a 100% flowering guarantee on our peony roots, provided they are planted and cared for according to our instructions. If a root does not grow or flower, we replace it or refund you.
  • Please check your order on arrival and report damaged or incorrect products within 48 hours of delivery, with a photo, to support@peonita.com.
  • This guarantee is in addition to your statutory rights as a consumer and does not limit them.

8. Liability

Our liability is limited to the amount of the order concerned, except in cases of intent or gross negligence. We are not liable for damage caused by incorrect planting, care or storage after delivery, or by weather conditions. Nothing in these terms limits your mandatory consumer rights.

9. Force majeure

We are not responsible for delays or failure to deliver caused by circumstances beyond our control, such as extreme weather, crop failure, strikes or carrier disruptions. In such cases we inform you and, if necessary, refund you.

10. Use of this website

All content on this website belongs to Dutch-Bulbs B.V. or its licensors and may be viewed and printed for personal use only. Copying, republishing or commercial use requires our written permission. Our use of cookies and personal data is described in our privacy policy.

11. Applicable law and disputes

These terms are governed by Dutch law. If you live in another EU country, you keep the protection of the mandatory consumer law of your country. Please contact us first with any complaint; if we cannot resolve it, the dispute may be submitted to the competent court.

12. Changes

We may change these terms from time to time. The version published on this website when you place your order applies.