Help and FAQs

Delivery questions

Where do you deliver?
To all EU countries and Switzerland. We do not deliver to the UK, Norway or Ukraine. See our shipping costs per country.

When will my order be shipped?
We ship peony roots from 1 October to 1 June, when they are dormant and ready to plant. Orders placed between 1 June and 30 September ship from 1 October. In season, delivery takes 2–5 working days to Germany, Austria, France, Belgium, the Netherlands and Luxembourg, and 3–6 working days elsewhere.

Can I choose my delivery date?
Not yet. We ship your order as soon as it is ready.

Can I send peonies as a gift?
Yes. Enter the recipient’s address at checkout.

Ordering questions

How can I pay?
With the methods shown at checkout, including credit and debit cards, PayPal, Apple Pay and Google Pay. See our payment options.

Account questions

Do I need to create an account?
No, you can order as a guest.

How do I create an account?
Go to the registration page and fill in your details. With an account you can track your orders and receive special offers.

Will an account be created automatically when I place my first order?
Yes. You receive an email to set your password and see your order history.

Return & refund questions

How do I return a product, and how long does a refund take?
You have 14 days after delivery to cancel your purchase. Contact us before sending anything back; return shipping is paid by you unless the item was damaged or wrong. We refund within 10 working days after receiving the return. See returns & refunds.

Plant questions

When should I plant peonies?
Plant bare-root peonies in autumn or early spring, whenever the soil is not frozen. Autumn planting gives the roots a head start.

When will my peony flower?
Peonies take time to settle: most flower in their second or third year after planting, and then for decades.

How should I store roots before planting?
Open the box straight away and keep the roots in a cool, dark, well-ventilated place until you plant them.